* Cancellations by us
Every effort will be made to operate all tours as advertised but it must be remembered that our tours are planned in advance and due to factors outside our control it may be necessary to use alternative accommodation and services in some instances. We therefore reserve the right to modify or cancel any tour, accommodation or arrangement at any time. If the cancellation of the reserve corresponds to an event, it will be done according to the specifications and conditions agreed by both parties in the contract.
We will notify you as soon as possible of any material changes. In the event of any material modification or cancellation we will, if possible, arrange on your behalf three alternatives:
• services of an equivalent or similar standard, if available;
• services of a lower standard together with a refund of the difference in price; or
• cancellation with a full refund of all money paid.
A material modification is one which has a serious affect on your tour and includes a change of departure date, departure point or airport, or change of departure time of more than twelve hours, which would cause substantial inconvenience to you. A change of accommodation or transport style is not a material change. In the event that there are an insufficient number of bookings to provide a particular tour, we may cancel the tour no later than 30 days prior to the scheduled departure date, whereupon all money paid by you for your Dong Travel tour shall be refunded but no further compensation will be paid. You and Dong Travel agree to release each other from any further obligations which would have been enforceable had the tour not been cancelled.
* Cancellations by you
If payment is made and the customer, due to outside circumstances, cannot make the trip, the reservation can be postponed, without penalty charges, and can be rescheduled at a later date. No changes can be made to the original reservation upon rescheduling.